Privacy Policy

Privacy Policy Last updated: March 2026

HelloNeat LLC (“HelloNeat,” “we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect We collect the following information when you use our website or book a service:

  • Full name
  • Email address
  • Phone number
  • Service address
  • Payment information (processed securely by our payment provider)
  • Communications you send us through our contact form

2. How We Use Your Information We use your information to:

  • Process and confirm your bookings
  • Send appointment reminders and service confirmations
  • Respond to inquiries submitted through our contact form
  • Send follow-up communications about your service
  • Request reviews after completed cleanings
  • Improve our services and customer experience

3. How We Share Your Information We do not sell your personal information to third parties. We may share your information with:

  • Independent contractors performing your cleaning service (name, address, and appointment details only)
  • Payment processors to complete transactions securely
  • Service providers who help us operate our business (e.g. booking platform, email tools)

All third parties are required to handle your data securely and only for the purpose it was shared.

4. Data Security We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All payment information is processed through secure, encrypted channels.

5. Cookies Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.

6. Your Rights You have the right to request access to, correction of, or deletion of your personal information at any time. To make a request, contact us at info@helloneatcleaning.com.

7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services constitutes acceptance of the updated policy.

9. Contact For any privacy-related questions or requests, contact us at: HelloNeat LLC New York City, NY info@helloneatcleaning.com